Human Resources Operations Manager

Human Resources Operations Manager

The HR Operations Manager is a key leadership role responsible for driving excellence across day‑to‑day HR service delivery. Reporting directly to the Director of HR, this role owns the operational execution of the employee lifecycle, HR processes, and HR systems across all business entities (H&B and HTC). The HR Operations Manager ensures consistent application of policy, maintains compliance discipline, and serves as a first point of escalation for routine manager and employee inquiries.

This role is designed for a hands‑on HR professional who thrives in a fast‑paced, professional services environment and who brings a strong HR background, operational/organizational skills and professional judgment.

Job Summary:

HR Operations

• Owns the HR Operational Calendar, keeping HR functional areas on track and accountable.
• Runs the weekly HR Team meeting, using RACI or other methods to keep group projects on track.
• HR Project Management
• Supports Director of HR in service delivery excellence ensuring that all HR initiatives are delivered accurately and on time.

Employee Lifecycle Operations

• Owns and manages all onboarding and offboarding processes, ensuring an exceptional and compliant employee experience.

• Ensures accurate employee recordkeeping, audit readiness, and regulatory compliance across all entities. Ensures proper file keeping and maintenance of physical documents and those stored on the Document Management System (NetDocs)

Performance Management Oversight

• Administers performance review cycles, including system setup (PerformYard), scheduling, communications, and ensuring process adherence.
• Partners with HR Generalist, Managers and Employees to reinforce timelines, expectations, and documentation standards.

Manager & Employee Support

• Provides first‑line guidance on routine policy, attendance, and process questions.
• Exercises sound judgment in identifying issues that require escalation to the Director of HR.

HR Systems & Process Administration

• Serves as primary administrator for HRIS (ADP), ensuring data accuracy, workflow optimization, and regular system audits.
• Acts as backup to Payroll & Benefits Manager for payroll processing and benefits administration.
• Develops and maintains HR dashboards, reports, and metrics to support data‑driven decision‑making.

Employee Communications

• Helps to manage daily communications including dashboards, daily announcements, and docket updates.
• Ensures clarity, consistency, and alignment with HR and organizational priorities.

Position Requirements:

• 7–10 years of progressively responsible HR experience, with strong operational depth.
• Experience in a law firm or professional services environment strongly preferred; experience operating as a solo HR practitioner or in a lean HR team is ideal.
• Experience managing full cycle payroll operations.
• Demonstrated excellence in documentation, compliance, and process discipline.
• Proven ability to exercise sound judgment, including when to escalate sensitive or high‑risk matters.
• Prior people management experience, with the ability to mentor HR staff and model professional standards.
• High proficiency with ADP and strong technical aptitude with HRIS platforms and reporting tools.

About Hemenway & Barnes LLP:

Hemenway & Barnes LLP is a law firm specializing in the preservation and management of the personal, business, family, and financial assets of its clients. As one of the oldest firms in New England, the people at Hemenway & Barnes have earned a long-held reputation as premier trustees, advisors and attorneys.

Hemenway & Barnes is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.

We encourage applications from a diverse pool of candidates and base employment decisions on business needs, job requirements, and individual qualifications.

We support an inclusive workplace and are committed to creating a welcoming environment for all employees.

To Apply:

If you possess the skills and credentials we are looking for, please submit your resume and cover letter, in strict confidence, for consideration to hr@hembar.com

The base salary range provided below reflects our good faith estimate of the expected starting compensation for this role at the time of posting. The final compensation offered to a selected candidate will be determined based on job-related, non-discriminatory factors, including a candidate’s experience, qualifications, education, external market data, and internal equity considerations. In addition to base salary, employees receive other variable compensation based on their role and individual performance. $100,000 - $150,000.